File a Complaint Against a Mortgage Lender

The Idaho Department of Finance accepts complaints on behalf of its three regulatory bureaus - the Consumer Finance Bureau, the Securities Bureau, and the Financial Institutions Bureau -which enforce the statutes under the Department’s jurisdiction.

The Department encourages consumers to attempt to resolve all complaints directly with the individual or company involved. However, the Department invites written complaints, together with supporting documentation, that involve alleged violations of the laws and rules administered by the Department.

The complaint services offered by the Department rely largely on the cooperation of both parties to a dispute. Often, complaints are resolved through this process. However, as determined solely by the Department, complaints may lead to civil or administrative enforcement actions under the laws administered by the Department.

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