This checklist was developed for the purpose of assisting recipients of U.S. Department of Housing and Urban Development (HUD) funding in ensuring that Limited English Proficient (LEP) persons receive meaningful access to programs and services. It provides basic information on how to develop a Language Assistance Plan. The Checklist is not a substitute for HUD’s Final Guidance on LEP or for good customer service practices. You will want to create a climate of respect for all applicants and clients, including those that have limited English proficiency. Language barriers can result in confusion, frustration and even hostility. The appropriate and timely use of interpreters and translation can reduce tension, address client needs, and help you fulfill your mission.

LEP Checklist.pdf82.67 KB

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