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If you have an attorney, notify your attorney of the complaint.
Collect and review the documents pertinent to the complaint and make a list of potential witnesses to the incident in question.
It is a good idea to keep records on all prospective, current, and past residents. You should also have a written screening policy and documentation showing that policy is uniformly and consistently applied to each applicant.
Weigh the merits of the complaint based on your or your attorney’s review of the facts and relevant law
The Aging and Disability Resource Center guided by the Idaho Commission on Aging (ICOA) serves Idaho's seniors and people with disabilities by safeguarding their rights, fostering self-sufficiency, providing counseling, and advocating on their behalf.
To equip assisted living and nursing facility staff with the know-how to prevent and spot the warning signs of elder financial abuse, the Consumer Financial Protection Bureau offers a guide to protecting residents from financial exploitation.
Please use the link below to view an all-encompassing Internet Safety Guide for Seniors, which includes information on how to protect your computer, avoid common scams, how to recognize legitimate websites, and how to safely purchase items and use online banking and social media. This guide also includes information on what to do if your data has been breached.
This brochure provides information on different ways to manage decision-making as we age.
The Aging Safely website provides information regarding elder abuse and legal support, free online legal financial forms, and personal and internet safety forms.
For more information, please visit: https://agingsafely.us/.
Ageing Safely has developed the following three forms to help with consumer law issues or issues dealing with money and debt:
Letter to a creditor to request debt forgiveness when a bill is owed
Letter to a creditor to dispute a charge from a bank or company
Letter to a credit bureau to dispute an item on a credit report
Please visit Ageing Safely's website for links to these interactive forms: https://agingsafely.us/free-forms/.
The Consumer Finance Protection Bureau has created a Guide to Managing Another Person's Finances that may be useful to those who have a Financial Power of Attorney for another or act as a guardian or conservator for another person: https://www.consumerfinance.gov/consumer-tools/managing-someone-elses-money/.
The Idaho Caregiver Alliance has developed a Caregiver Navigator Tool for unpaid family caregivers of adults or children which provides an assessment of your needs and resources to assist caregivers, such as help developing a care plan.
To take the Caregiver Screening to assess your needs or to find out more information, please visit: https://caregivernavigator.org/
The National Consumer Law Center has created guides addressing your credit card and debit card protections and legal rights. For more information, please view the attached factsheets.
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