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If you have an attorney, notify your attorney of the complaint.
Collect and review the documents pertinent to the complaint and make a list of potential witnesses to the incident in question.
It is a good idea to keep records on all prospective, current, and past residents. You should also have a written screening policy and documentation showing that policy is uniformly and consistently applied to each applicant.
Weigh the merits of the complaint based on your or your attorney’s review of the facts and relevant law
At times we find ourselves in a difficult situation involving our bank, a large business, etc. and don’t know what to do. Calling customer service hasn’t led to any real results so you may be asking yourself what to do next?
Ageing Safely has developed the following three forms to help with consumer law issues or issues dealing with money and debt:
Letter to a creditor to request debt forgiveness when a bill is owed
Letter to a creditor to dispute a charge from a bank or company
Letter to a credit bureau to dispute an item on a credit report
Please visit Ageing Safely's website for links to these interactive forms: https://agingsafely.us/free-forms/.
The Consumer Financial Protection Bureau created a "Shopping for Your Home Loan" guide for persons looking to buy home. This guide includes tips and advice before you purchase a home or settle on a home loan company.
The Federal Deposit Insurance Corporation has created a guide on how to recognize and protect yourself from mortgage rescue scams. Please see the attached for more information.
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