At times we find ourselves in a difficult situation involving our bank, a large business, etc. and don’t know what to do. Calling customer service hasn’t led to any real results so you may be asking yourself what to do next? Below you will find a number of institutions both governmental and private that specialize in helping you to file a complaint.
These institutions are similar to leaving a review on Google or Yelp except they work resolve the issue. As such, they are not places for a person to rant and rave about how terrible the service at a restaurant was, but rather to help a person that was a victim of a shady business, or to get help when a financial institution (like a bank) has mistreated someone. They are not law enforcement agencies imposing a punishment onto these businesses, but rather helping to add authority to your complaint.
If your issue cannot be solved after submitting a complaint through one or more of these resources, it is recommended to seek legal help from a private attorney. Review the document below for links to the agencies that may be able to help if you submit a complaint. These agencies include:
- 1. Consumer Financial Protection Bureau
- 2. Help with my Bank
- 3. Federal Trade Commission Complaint
- 4. Idaho Attorney General Consumer Protection Complaint
- 5. Better Business Bureau Complaint
For more information on common financial scams and how to report them to the appropriate agencies or officials, please review our Common Financial Scams Flyer or Brochure below.
For other information regarding common digital scams, please visit: https://www.seniorlifestyle.com/resources/blog/protect-your-parents-from-common-digital-traps/.
What is Identity Theft?
Identity Theft is the largest consumer complaint filed with the Federal Trade Commission (FTC) annually. If you have been the victim of identity theft, it could mean someone has used your name to:
- make purchases
- get credit cards
- rent an apartment or
- obtain utilities without your permission
In some cases, thieves may have received medical services in your name, re-routed your tax refund, or even impersonated you during contact with law enforcement.
Identity theft may also include someone using checks on your account. This could be from stealing your checkbook or electronically obtaining access to your checking account. Use of an ATM card or credit card that you did not approve is also identity theft. In some cases, identity theft occurs within families to children, seniors, and domestic violence survivors, making reporting and recovery especially difficult.
How Might Identity Theft Impact Me?
Even if you are able to resolve a financial identity theft issue with your bank, this use of your name and credit history can result in you getting collection letters for things you did not purchase. It can also result in unfavorable entries on your credit report, causing you problems in getting credit or paying a higher interest rate. Becoming the victim of an identity theft can be a complicated and frustrating time in your life.
What Can I Do?
The Federal Trade Commission has created letters (in this booklet) that consumers can use to notify a debt collector or credit bureau of the theft of your identity. To use the letters, you must first report the crime of identity theft to the police. You do not need to know the name of the person who used your identity. You show the police the debt collection letters or other confirmation that you are the victim of this crime.
The three forms below use the FTC-created material. You can also visit the National Identity Theft Victims Assistance Network to learn more.
This material was produced in part by the Maryland Crime Victims' Resource Center, Inc. under award #2010-VF-GX-K030, awarded by the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice.
Neither the U.S. Department of Justice nor any of its components operate, control, are responsible for, or necessarily endorse, these materials including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided.
For more information on the project or regarding identity theft, you can go to identitytheftnetwork.org.
Idaho Coalition Against Identity Theft seeks to provide a coordinated community response to better assist victims of identity theft in our state. WHAT VICTIMS CAN DO Place a Fraud Alert on your credit reports by contacting one of the credit reporting agencies (“CRA’s”) listed on the back of this brochure. Request your free credit reports. Call all companies where an account has been misused or opened fraudulently. Close or flag as necessary. Follow up in writing, enclosing an Affidavit. Call your financial institution to review your accounts for suspicious activity. Report to the Federal Trade Commission. File a complaint online at www.ftc.gov. Enclose a copy of the complaint, called an ‘FTC Affidavit,’ with your letters to companies and CRAs. Provide a copy to the police if you file a police report. File a report with Police. Request a police report even if they are unable to investigate further. Ask police to attach your FTC Affidavit to the report. To fix mistakes on your credit report, send a copy of the report to each CRA and any company that provided the inaccurate information. CONTACT INFORMATION FOR ICAIT MEMBERS Adult Protection Services, Area Agency on Aging, Area III 208-322-7033 https://aging.idaho.gov/aaa/PSA3.html Adult Protection investigates allegations of exploitation of vulnerable adults 18 years of age and older. Works with law enforcement to substantiate crimes and has case managers who assist in obtaining support services for elderly clients. Cannot respond after hours but they do have an emergency hotline. Area III covers: Ada, Gem, Canyon, Owhyee, Elmore, Washington, Boise, Adams, Valley, & Payette counties. Better Business Bureau Snake River Region 1-800-218-1001 http://snake-river.bbb.org/ BBB staff can provide reference materials such as FTC pamphlets, general information and guidance on what to do if ID theft happens to you. The BBB conducts two free shred events every year to help consumers protect their personal information from ID thieves. BBB can do speaking engagements on Identity Theft for businesses and consumers as part of their ongoing outreach. Idaho Attorney General’s Office Consumer Protection Division 208-334-2424 www.ag.idaho.gov AG’s office an answer basic consumer questions about Idaho’s identity theft laws and direct consumers to other resources, such as the FTC or law enforcement agencies. The consumer protection division publishes the Identity Theft Manual, available at www.ag.idaho.gov. The Division’s informal dispute resolution service assists in some situations with resolving identity theft-related disputes involving consumer reporting agencies or creditors. The AG’s office cannot give legal advice or representation to individual consumers; it’s primary service to the public concerning identity theft is education. Idaho Department of Finance 208-332-8000 finance.idaho.gov Idaho Department of Finance (DOF) staff provide guidance and referrals to citizens who may be victims of ID theft and information on how to protect one's self from ID theft. DOF staff can provide speakers to groups that are interested in booking presentations on ID theft or other financial services related topics. DOF may provide assistance when the ID theft involves a DOF licensee, such as regulated lenders, collection agencies, escrow agencies, mortgage brokers/lenders/loan originators, state-chartered banks and credit unions, credit counselors, debt settlement agencies, securities brokers/agents, money services businesses, and credit repair organizations (but not federally-chartered financial institutions). Internal Revenue Service (IRS) and Taxpayer Advocate Service (TAS) IRS Identity Theft Hotline 1-800-908-4490 Taxpayer Advocate: 1-877-777-4778 www.irs.gov Victims of identity theft are encouraged to contact the IRS Identity Protection Specialized Unit at 1-800-908-4490. The Taxpayer Advocate Service (TAS) assists with resolving tax problems when normal IRS channels are not working for a consumer. United States Attorney’s Office for the District of Idaho www.justice.gov/usao/id/ The United States Attorney's Office (USAO) provides extensive services to individuals identified as victims in a case that the USAO is prosecuting, including: notification of court proceedings, notification of victims’ rights, victim impact statements, referrals, and employer/creditor notification upon request. If an individual who is not an identified victim calls seeking information, they are provided limited information and appropriate referrals. Idaho Legal Aid Services, Inc. 208-345-0106 (Boise Service office) www.idaholegalaid.org Staff has been trained to guide victims of identity theft. When a victim calls any of Idaho Legal Aid Services’ offices, they will be told steps they can take to solve their problem and will be referred to the FTC’s website for further information and to access the identity theft affidavit. Idaho Legal Aid Services does not currently have funding to represent victims of identity theft unless the victim falls under one of our grants that would qualify the client for extended services (e.g., low-income senior or low-income domestic violence victim). Idaho State Tax Commission 208-334-7660 www.tax.idaho.gov Staff can provide copies of IRS Victims Assistance brochures, Boise Police Department Identity Theft brochures, and the link to IRS form 14039. Commission staff can lock specific Idaho tax accounts to force validation of all returns filed for that Social Security n umber to prevent filing of false returns. Cannot disclose individual’s names or tax information to law enforcement; this information has to be requested by the individual who could then provide it to law enforcement. If the name on a filed tax return or W2 is different, the information on those documents cannot be disclosed, even to the proper owner of the Social Security number (the identity theft victim). Victims can request copies of all documents showing BOTH their name and SSN. CREDIT REPORTING BUREAUS Equifax PO Box 740241 Atlanta, GA 30374 1-800-525-6285 (report fraud) www.equifax.com Experian PO Box 9352 Allen, TX 750131-888-397-3742 (report fraud) www.experian.com Trans Union PO Box 6790 Fullerton, CA 92834 1-800-680-7289 (report fraud) www.transunion.com FREE CREDIT REPORTS The Fair Credit Reporting Act (FCRA) requires each of the nationwide consumer reporting companies-Equifax, Experian, and Trans Union– to provide a free copy of your credit report, at your request, once every 12 months. To order, visit www.annualcreditreport.com, call 1-877-322-8228, or complete the Annual Credit Report Request Form (available at www.ftc.gov/credit) and mail it to: Annual Credit Report Request Service PO Box 105281 Atlanta, GA 30348-5281 For more information about Idaho Coalition Against Identity Theft https://sites.google.com/a/idaholegalaid.org/idaho-coalition-against-identity-theft/ Or visit us on Facebook: facebook.com/idahocoalitionagainstidtheft This document was produced by Idaho Legal Aid Services, Inc. under award # 2010-VF-GX-K030, awarded by the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice in conjunction with the Maryland Crime Victims’ Resource Center. The opinions, findings, and conclusions or recommendations expressed in this document are those of the contributors and do not necessarily represent the official position or policies of the U.S. Department of Justice or Maryland Crime Victims’ Resource Center, Inc.
